Need help?
FAQ
Where is Mondrian Florist located?
We are an online-based flower shop with no physical storefront for walk-in customers. This allows us to keep our prices competitive and focus entirely on delivering fresh, high-quality arrangements straight to your door.
How do I order?
Ordering is easy—just follow these simple steps:
- Browse our website and choose your favorite flower arrangement.
- Select your delivery date and preferred delivery window, and add the item into cart.
- Go to your cart and add a personal message for your complimentary handwritten card.
- Enter the recipient's details and your payment information.
- Place your order—we'll take care of the rest and send you a confirmation email.
How do I get in touch with Mondrian Florist team?
You can ring or WhatsApp us on: +65 80386051
Can I order a bespoke arrangement?
Yes. Our florists can create bespoke arrangements inspired by a favourite flower, colour palette or special occasion. Contact the team to discuss what you have in mind.
Where do you deliver to?
We can deliver to most areas in Singapore including Sentosa.
However, a few locations are off-limits for now — sorry about that! Military bases, PSA Free Freight Zone, Offshore islands (except Sentosa), Tuas region.
Not sure if your address is covered? Just ask — we're happy to check for you.
What is the delivery fee for advance orders?
Order at least one day ahead and get free delivery on orders of $35 or more.
What delivery time slots do you offer?
We offer two standard delivery slots every day (except Valentine's Day and Mother's Day): 10am – 2pm Morning slot; 1pm – 5pm Afternoon slot.
The flower will be scheduled for delivery within your selected time frame. If you want the flower to be delivered after 5pm, or at a more specific time range (e.g. 10am - 11am or 6pm - 8pm), grab express fee applies (starts from $25) and please contact us at 8038 6051 to arrange.
Do you offer same-day delivery?
Yes we do. Same-day delivery is available for an additional fee. It will be $25-$35 depending on flower type and area.
Can I request a specific delivery time?
You can choose a free delivery window, 10am-2pm or 1-5pm. However, exact-time delivery is subject to availability and may incur an additional fee.
What happens if nobody's home at delivery?
Our driver will try to reach the recipient and leave the flowers somewhere safe, like the front door. If that's not possible, we're happy to arrange redelivery or pickup—though redelivery or re-routing incurs an extra S$25.
Can I make changes or cancel my order?
Yes, changes or cancellations must be made at least 12 hours before delivery. More details, please check our Cancellation, Return & Refund Policy.
What happens if a flower in my arrangement is unavailable?
If a main flower like hydrangeas or roses is unavailable, we'll contact you to find a solution together.
For filler flowers, we may swap them for something of equal or higher value in a similar style and color. Our florist will keep the overall look and feel consistent—though a slight difference in color is simply nature at work.
Do you offer event or wedding flower arrangment?
Yes we do! We are happy to share our past events and wedding decors with you. Feel free to contact us @ 80386951